We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 16 pieces, arrived quickly, packed well, colors are bright, rich, texture is good
exactly like the pictures!
I love it a lot
Excellent flower beds, dense, pigmented. Full jars, colors as in the store's photo. Shiny gel varnishes are wonderful, cute little diamonds look very good. Order satisfied
perfect thank you
Equal to description, good pigmentation is observed even lack to check
Ordered January 7, received February 1)) everyone is happy) thanks)
thank you well packaged..
Everything's fine. Came 3 weeks before Nizhny Novgorod. Slightly different colors. In the case has not yet tried
The gel was 2 months old, very dense both in color and consistency, in the work has not yet been used, but so like, the color in the jar is a little different, but I like it more. for its amount is very good
Thick enough, good to draw them. It came quickly.
It's exactly the same as the store's image but I want to make a comparison with the 1642 tone: they are exactly the same if the 1643 is a little bit just a little darker as bluish/Silver and the 1642 a little more transparent, they'll be seen in the pictures. But I liked them. they're cute. Shipping was incredibly fast arrived long before other things I had ordered weeks earlier I asked for it in 27/09/2019 and I got 25/10/2019 I haven't tried it yet, its consistency is a little more liquid compared to those that are colors as such, as soon as I try, I'll upload it.
I did not open it yet, but at first glance everything is fine. Nothing leaked
Colors of course differ from the store's photo. There was an order of 1,5 months. I haven't tried it yet.
The color with the picture converges, in the work did not use. Filling capacity of the jar is not large, depth 0,8-1 cm
Very pigmented. The only thing I dislike is the smell. Very strong overpowering chemical smell but other then that the product is good and arrived quickly.