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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
Buy with confidence using the world’s most popular and secure payment methods
Model is very happy. I take a size in size 38 = 38, but another model from the same seller should be taken more. very small
I liked they are hot and comfortable I hope they last Many thanks to the seller arrived in advance thank you
Beautiful and hot boot that I bought daily with them I advise for insoles, you don't have to order an extra number it is perfect in real size.
Boots are as described. The size is full-dimensional. Came earlier than the specified date. Liked very much. The only minus is the natural smell. But it's fixable. Seller and recommended product.
Arrived in perfect condition they are very comfortable .. they are a gift for my mother.
They look good according to the price and description, they are light, they do not weigh
Goods without poskozhen in a polyvinyl bag. In the middle of the boules, inserts for pidtrims with pinnoplasty. After getting the 40th rozmir and not getting lost, on the 39th rozmir the legs were well.
Look great and warm. Are for a gift so I hope you like it.
On my own good news. I think up to-5 will be norms.
perfect my size is 45 EU parfait la pointure est 45
just arrived looking good
They are light, I do not think they are to go out but to be at home comfortably
Not to be forged on the ice, warm, warm, warm, I am in the grip, I took 4 bet. 38 rosmir per foot 23 cm Z 1 cm with a supply of heat for a super-skarpetka, 39 rosmir for a 37.5. 43 rosmir on the foot of the 27.5, for the small one I took 35 on the foot 21 cm of the class
Comfy, wide (good for thick socks). I expected the sole to be a little thicker, but they're wide enough to add an insole if one wants to. Just as described.
They have arrived very quickly, but based on some comments I asked for a more number and they are big for me. The numbering is correct therefore ask for your number. I'll sort it out with some template and thick socks. The seller very fast and efficient.
Are equal to the page and are very comfortable and warm
good like service thank you. super fast arrival
i love it, exactly my foot size, light and easy to walk...i have found it outside my mailbox luckily nobody picked it..yes the material is good for the winter season. Hoping for others of my order to arrive.
The whimper is not comfortable. Tse rozmir spivpadak with rosemyrnoi.
As expected.
The parcel arrived in Kiev in 2 weeks, bought 2 sizes larger, fit, everything is OK. I recommend it.
Garny product. Light that warm Cherevichki. Poked on the river. 41 took 43, Zavel, demand for brothers 42
Shoes were delivered quickly and Item was just what we needed .
Arrived quickly in common package. Packed normally. The size is larger than in the description (I was worried about it, and they are 2 sizes larger)
Tres comfortable, super