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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
Buy with confidence using the world’s most popular and secure payment methods
Thank you. One thing confuses why one corner of the sackbag is grated. Transport Packaging in two places is broken. The product was not damaged.
Great backpack, as described.
Delivery was delayed by two days. All the locks are workers, I didn't find any defects. Large, comfortable backpack. I'm very satisfied. The lock was put as a gift. Packed for 5 plus. In two bags.)) Thank you. I will add further. I think it will last a long time.
As always from this manufacturer, great product! Thank you!
Very cool backpack-I bought it to my second child. This is my second purchase from this firm. The first used 4 years almost every day-no traces of exploitation. very satisfied with the purchase!
Wonderful backpack, beautiful, as described. Super resistant. Great cost X benefit. Worth it.
Very roomy backpack. Thank you
Backpack fire
The backpack is roomy, looks solid. I liked that I thought out a lock against theft and a pocket for a pass, in general, what is needed for the Metro.
The backpack is excellent, 4 stars because the locks are not put :(
The backpack is chic, all sewn at a good level. Big, boldly three 17-inch notes will go in. Keep that in mind.
I recomand thé vendredi
Backpack BombI bought it looking at the review on the channel "Unpacking Two packs"
Delivery is fast, the backpack is good.
Very nice backpack. Arrived before predicted. I recommend
Well, cool-cool. There was a fear that it would be huge, but everything was fine. On the photo of the model :) height 168. So the girls are gonna be great, too. When it's full, it'll leave and it'll be smaller. To paint on how much he good sense there is no, many already reviews for 5 +. The first experience with this store and I think not the last. I recommend to buy definitely.
Very cool backpack, very well sewn
Led Bomb
Thank you to the store, there was no gray in stock and I ordered a black order, I asked to change if there was an opportunity, eventually sent as I asked for Gray. The backpack itself is a top, surprisingly it is cooler than Bobby compact, under the laptop there are many places, the backpack itself is roomy, there are many pockets, including under the back the back As a gift they gave two simple code locks. 5/5 S
Cool backpack, I'm delighted! Very fast delivery, by courier.
A good, convenient backpack, many different compartments and pockets, which is convenient. The previous backpack from this company lived a couple of years of daily operation, I hope this does not pass less
An excellent backpack, a 15,6 laptop enters like a pencil in a glass. A sociable store, helped me fight with the delivery service, even finding the numbers of the hotline and generally experienced. Delivery service separate fi, managed to triple the term
Corresponds to the description, sewn neatly, there is no smell. Shipping fast.
A good backpack with reliable and comfortable zippers
The store is good. The parcel came earlier. Everything is intact. Special thanks for the castle. The seller and his store I advise everyone.