We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect thank you very much
Product as described, well packed and well protects the stove. Had bought in black and now acquired in silver, matching with the stove. Not catch fire and protects, relatively fast drying after washing to reuse
Great… easy to wash and easy to cut
not what I expected but I will use it
Thank you, I order the second time, very satisfied.
They arrived earlier than expected, I loved them they went super well I already put them on the stove.
Excellent I recommend it bears heat
Strange thing, quite an interesting idea. Water does not absorb, fireproof. Everything is good, but it fits more for large slabs, it has to be cut a lot on the standard and it looks not as aesthetic as desired. Otherwise just super
If this product is great it's the third time I buy the second one didn't serve me it was very marked the lines and it cracked
always re buy them they're easy to clean
It must be cut to accommodate the burners of. The. Kitchen.
All right, they're ugly. Thank you very much
Mats for burner gas stove comfortable, need a habit. Delivery of 26 days to Murom. We are happy, the store thanks.
used and work well
Everything is exactly like in the description of the spouse is happy, now only wipe the gupkoy.
A little bit large for me stove but very material excellent item
Same as the publication