We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
дошел термос за 17дн до Саратовской обл. залили ,через 4часа был горячий чай ,на больший отрезок времени не проверяли пока,исполнен аккуратно ,при переворачивании когда заваривает не течет,брал жене на работу,упаковал продавец на совесть ,все пришло целое
Пришёл быстро. Очень удобный. Упакован хорошо. Коробка не помялась.
Super thermos, beautiful, sealed, came quickly. Thank you
It has tea filter as I expected. It serves to keep warm water. Ready for Winter.
Same as offered. I like it. Now I'll prove it.
The product is very good. Shame the store did not payed attantion to my request...got 2 of the same color...
The delivery was fast, the product was very well packaged and complies with the photos and description. A little plus a sponge for cleaning. To test in use
Goods consistent with the description, fast safe shipping-recommend salesman.
Manufacturing Factory, heat keeps weak, enough for about 4 hours. Delivery to Omsk 2 weeks.
The bomb thermos, better than the thermos did not see. Does not leak, comfortable, externally class, the compartment for tea is generally super, as a gift sponge with a handle and a cover for a thermos.
Let's see how much holds very fast delivery.
Замечательный опыт покупки в этом магазине. Трек отслеживался, немного задержала канадская почта, но это не вина продавца. Продавец отзывчивый и доброжелательный, помог в поисках посылки. Сам термос очень понравился мужу, лёгкий по весу, тем не менее надёжный. Не протекает, держит температуру долго. Продавец положил в подарок щётку для мытья. Также прилагался чехол для термоса. Сама посылка была тщательно упакована, коробка+ воздушный пакет, повреждения исключены. Рекомендую однозначно!
Thank you, great thermos. Delivered very quickly. Packed so that there was no chance of something to break or spoil on the way. special thanks for the cover and sponge for washing the thermos. There are no foreign smells
Заказ пришёл быстро. Термокружка как в описании, отличного качества. Продавец положил в подарок чехол мягкий и ёршик для чистки. Упаковано очень хорошо.
Arrived very fast and the way it is in app has a bag is a sponge
Fast delivery. Product same as description. Recommend.
покупкой довольна! Термос пришел очень хорошо упакован, все комплектующие на месте +мягкий ёршик для мытья бутылок)) Муж пользуется уже пару недель, температуру держит хорошо, не протекает, чай заваривать удобно.
Thermos cool, in the everyday experiments has not yet sailed, but looks good Laughter causes a cover in which the thermos is very tight (the cover almost breaks on the seam) Well, also in the kit there is a strange kind of sponge, apparently, to clean the filter? In general, the product is satisfied, if there are any claims, I will necessarily add a review.
Received quickly, the thermos corresponds to the description externally, have not yet tried it on heat resistance)) Thanks for the cheholchik)