We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Article, material is good or
As described, and well packed. Good price
Felt is a little harsh, the hat is good. The package is excellent, nothing was broken by the delivery of the boy delayed well, come on
Very good hats, slightly bent wing was steamed no problem, excellent cup, I will certainly buy again
Skvěle zpracovaný klobouk. Rychlé dodání.
Excellent products sent very quickly by the superb and trustworthy store - many thanks.
A good hat, very pleased with the material. The only problem with delivery (the parcel on the way opened (in Russia probably already), so a little crumpled).
CAP hat. I arrived on time, even before a little. Packed in inflated packages, came whole, looks great. Size 60 took-came up exactly. Recommend
Packed very very well. Came to me fully intact and undamaged. I received the item within 2 weeks!
The goods came pompous.
Hat norms but it's such a feeling that the bigger one usually 59 me normally but not here, I had to make a lining under the head. Packed in several bullets came intact.
Exactly what I expected. Thank you.
I take the second hat-charm
Very nice hat, wool felt, the wing a little wider than I usually do but generally has a very classic cut, I would recommend improving the shipment a little bit arrived quite deformed the wing and a little the cup but being felt with patience and a little steam can be improved, I will definitely buy again, it arrived 2 weeks earlier than expected
Thank you so much! The order came quickly. Asked the store to pack the goods well. Packed very well (in two air packages), nothing bent, did not break. There is a light smell, not critical, I think it will quickly fade.
The best hat I buyed, I think is very elegant and fancy. The materials are superior.
Very beautiful, I am very happy hat good, thank you very much familiar.
Longer time fourth or חמישית שמזמינים simple and perfect. Arrive fast וארוז well. Spanners order size less
מדוייק, very beautiful.
Hat is good. Felt very hard. Watching the tape too stiff, required to deliver. Sizes are clear. Take you will not regret.