We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good packaging. The product is equal to the photos, perfect color. It just took a little while to get there.
The shoes are super. Took 36. But a little loose, with an insole perfect. In connection with the latest events, the store delayed sending, but was constantly in touch. But a month later, as soon as the seller sent the shoes went 8 days to Togliatti. The packing is good, nothing is broken. there is no smell. Seller recommend.
I ordered the size for 38, everything is fine, with a sock there will be a bomb. I wear 37, after reading reviews I decided to order 38 size
Cool... Girls, 39 Rus took 8,5 .. everything came up, not much wide, who has a fuller leg will fit probably, I liked it, went for a long time, the store is not to blame, this is at US customs and post is a mess, just ask the seller to extend the protection, to buy recommend
Very satisfied with the order. Thank you!!!!
Boots rorrevenge a small smell, Ori really go on a wide leg, I fit in size, but wide. And so I recommend the store. I'll see how they will be worn, I'll add a review later
Very happy, as I expected!
Bots are cool!! I ordered autumn, without fur. At 39 the size approached 8,5. And I was afraid that they would be small. Slightly there is a smell, but I think it will fade. Came to postomat halva in Moscow for 19 days.
The shoes are cool, I ordered the size 7 at my 37 straight back to back. Look good, but a bit harsh and not very convenient to shoe, because. No lightning, and so everything is super. Their money is worth it. Walked for a long time 2 months.
Shoes went 2 months. On rose.39 size 8,5 back to back. It was necessary to order a floor size larger. The shoe is harsh. Color matches. Were packed in "pouches", inside are inserted air bags and therefore the shoes are not wrinkled.
Shoes are cool. On a broad foot. At its 37 took 38 (7) along the length well, a little loose, and the width is too loose. I will try to wear with cane toe.
The order came for two weeks! you can see the glue, but it's not scary. On the leg look chic! thanks to the store!
Boots really liked, in my 37,5 and a wide foot took 7, sat perfectly. Fur artificial. I think up to-2 ° is normal. The only thing that confused, gluing the sole and for sure, not particularly good. Now winter, I will hardly wear
I ordered autumn, now I already ordered winter. I practically do not see the difference. Fur one name
Sunt perfecți, intacti fara defecte, recomand cu toata increderea! Multumesc
Awesome shoes! I'm delighted, I advise everyone!! size in size
Cool shoes, soft, beautiful!
On the Russian 38 took the size 8,5, came up perfectly. Also fit on a wide foot. The insulation, most likely, will leave traces on the socks, but for such a price there are no complaints.
A little narrow, but in size, beautiful.