We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It can't be nicer. It's rigid. It has a zipped pocket on the outside and several compartments inside. It has arrived very well protected and in a protective bag. The store has also sent me in detail some flower seeds to plant.
one of the most beautiful item I got to order for the year
Received my bag today - absolutely delighted! Thank you so much for the excellent service and for how attentive you were to my request regarding the color. I wish you health and prosperity to your business!
The bag is very beautiful. it looks stylish and expensive. Roomy, while not bulky. Has three compartments. Delivered in excellent condition, in a beautiful package. very satisfied with the purchase. Recommend. Color and design correspond to the photos and description
Good qulity. No smell. SKIN. a little too small.
Very good and beautiful product-perfectly matches my expectations
Precioso bolso. Además llego rapidísimo. Graciasss
In general, I liked the bag, it looks solid. but the impression spoilt the smoky inner pocket. in the frost, the bag becomes like iron.
Beautiful, and well made! I do not believe it is leather, but it is so beautiful ,that I bought the second one. First black which its is a delight, and now coffee, and love them both!
Very nice bag. Leather? Not sure.
Very beautiful bag!! Really happy with the purchase! Love it!
Beautiful, and practical, but I wish they would not use gold zippers, etc... as it lowers the beauty of it! Its a medium size, and it is not very heavy, which it is a bonus. This is an old design, but it is a beautiful handbag none the less!
It is as described and it is leather.
I liked everything!
Nihaaa As always thanks for your effort, I got the bag well but before I bought it, GENUINE LEATHER the material and that's why I bought it. But when it came to me it wasn't, it's not skin the bag then I want to return the bag and I don't want the money back but buy something else. Only if you are so kind can you tell me how I can make the return. Sheishei Chaichin
прекрасная сумка,рекамендую,точно такой как был показн.спосибо.
תיק מדהים ! איכות מעולה !!!! בהחלט מומלץ