We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love these slippers. very nice. thank you.
fits very well its nice warm and comfy soft like walking on air!
Fast shipping-only 13 days! Just as in the description, size 38-39 went on my 37. I am very happy, thank you.
Super beautiful slippers Nice material Size is correct. Sitting delicious and are very warm.
Have exceeded my expectations. Really soft, beautiful and warm. Usually wear 40, but I took the measure 42-43 and are perfectly.
Wonderful, fine workmanship.
Really nice and comfortable Size is accurate
Very good, fast shipping
Simply Beautiful, exact product to description. Numbering 36/37 equivalent to 35 Spain
Fast, superb slippers, good size, plastic sole
It reached Ukraine for 27 days at 39 p-25.3 cm of foot, bought sneakers 42-43 R. Came up perfectly
I have a 38 and I took 38-39. Would have been better one bigger size. Lovely warm and soft
The store is great. Come quickly. It's good that I took a couple of sizes more than that. Very fur and soft
Very soft, nice and comfy. Ordered bigger ones a year ago for my boyfriend and they are still perfect!
Cool slippers, very soft, but the size is 40-41 by 39.
The product corresponds to the description. I came very quickly. Slippers are soft, very warm and comfortable. At its 38 size ordered 40-41, approached well. I recommend the store
I wear my slippers for a couple hours everyday. I love being comfortable!!. These are the best slippers I have Found. This is the second pair I bought. The last pair lasted almost 3 years. I tried other slippers and they just don't hold a candle to this slipper.Is exactly as advertised. Snug but not tight fit. Very much worth the money