We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is good. beautiful. the same thing for summer. recommend.
The backpack is super, everything is as described. I recommend
Stitched neatly, good backpack.
Product according to advertised description. Communication with the store without a single error. Quick delivery. The backpack is practical with lots of pockets. The material is soft and looks very luxurious. I highly recommend the purchase.
Thank you very much store for the fast delivery. Everything is well packed without problems. Special thanks to the seller for the gift.
Item as described. Fast delivery, 28.01 ordered, 13.02 already received. I order my second backpack, my wife likes it very much. I recommend the store.
Arrived 14 days in Italy It's beautiful full of details and pockets Condo
Great backpack! It's neat, the fittings are good. A lot of pockets. Outside 4, inside 2 zippered and one more. And looks interesting). Delivery is fast, less than 10 days! Packed wonderfully, nothing crumpled. As a gift of a rubber band for hair. I recommend it. Thank you very much to the store!
The white color of the bag is a little more cream
Very fast delivery, thank you very much
very good product fast delivery store recommended
The goods arrived quickly. One in one as in the picture: looks very beautiful: I advise you to order:
I like the backpack very much. the store packed well. but, it is better for women to get it small. I have a 158 height, so the backpack fits perfectly, and the high ones will look like a child.
These backpacks! Just fire
The bag came to Minsk in 24 days, tracked. Well packed like in a fairy tale: a bag in a case, a case in an envelope, an envelope in a bag! It's pretty neat, the fittings are good. Leather (I doubt it) is soft, although a bag made of the same material has lasted for 3 (three) years-no gusts or cracks! Will lie until the summer-only then when wearing it may appear.
Excellent and odorless!
The backpack is cute, but small.
Wow, I am really surprised: fine, soft, lovely, soft, it's about time. Though that looks small, but incoming lots of things. Super satisfied. Thank you giant.
All perfect thank you
Backpack small, soft
Very nice bag I was satisfied