We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely shoes, as in the sock I do not know, but soft and fit in size. I have 37,5 Russian and 38 European size. 23,5 cm somewhere foot. They don't sit freely. Straight in size. The foot is normal, not wide. For such a price are good.
Came very quickly in a comprehensive delivery. I don't even know what to say. Price maximum 200-300 rub. The leg does not breathe in them. Like rubber. How to walk in the summer, it's not clear. Soft, fingers bulge.
They are chic, soft, comfortable real leather! The size of 24 cm came up perfectly✨! Recommend product and store
Ballet flats are chic, but the sole is for some reason Cherry
totally satisfied. the shoes are 100% as described. they arrived 10 days earlier than expected. will definitely buy again.
Отличные, удобные и мягкие. Пришли в Украину за 24 дня примерно
Muito confortáveis! Contudo marcam muito o pé
The only drawback is the color of the sole) very cool ballet flats, I was mistaken with the size, 37 feet need to take 38 size.
Балетки, мягкие, удобные. Длина стопы 22 см взяла 35 подошли, единственный недостаток сквозь кожу прорисовываются пальцы ног. Запаха нет
Туфельки-балетки отличные. Мягкие, удобные, красивые. Запах отсутствует. Размер соответствует. У меня 35, всегда трудно найти размер и фасон подходящие. Али экспресс в этом моменте, просто спасение.
On my 38 size 40 is small, well, so it is indicated at the store