We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great backpack, recommended, came quickly, thanks to the store!
Item as described. The backpack looks great. Sew well.
Good backpack, roomy. Thread does not stick out anywhere
Can wear to school!!!
The order reached two weeks in Yekaterinburg at the express cauldron delivery point. The backpack is quite normal, light, the zippers seemed flimsy, let's see. The color and material outer is simply amazing. In the outer pocket material inside as outside
Pretty, nice, exactly like the photo.
The same as in the photo.
Nice backpack!
Sewn well, color as in the picture
Very flimsy. Outside is beautiful, inside is a beggar. Lightning constantly sticks, it is difficult to zip/unzip. The straps began to break off before the first socks. I do not advise you to take, in vain thrown out money.
Quickly came, the portfolio is good, I advise
For such money just a chic backpack
Cute, size medium, sewn neatly
For this price-a chic backpack! Even better than I expected)
Good, but thin backpack
Very nice backpack. They took it for school.
I already go to the SHK for a month, I wear 7 textbooks, also a sports uniform .... Oooochen strong! Advise!
Excellent backpack, for your money straight top, came for 2 weeks if not before, only the straps need to be sewn
All as in the picture, cool convenient backpack, I order not for the first time)