We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Terrible fur coat!!!!!!
Polto is thin, not for the winter, it should be expected.
Nice coat. Size fits.
In general, a good coat. Pure green color. The only thing is no buttons and belt. On size 48 height 175 a little with a margin. The coat came quickly
At + 10 + 12 in the weather, easy
I must have read it inattentively. It's not a fur coat, it's a jacket, literally, without buttons and a belt, just a cape. Thin, already glows.
Well, to say what, everything is like in the description, there is no belt, no buttons, no pockets, a cape in one word. At the cottage will go. I did not communicate with the store. Shipping fast.
This is clearly not a coat, literally consists of thin fur and an inner also a thin substrate and on this all Suitable to wear warm autumn, like a windbreaker literally If you want a straight warm coat, then choose something else And so the material is plush very pleasant, easy of course No pockets and any buckles or belt Clean as a cape goes The length of me just below the knee (height 160) Looks cute Color as the picture Came fast 2 weeks
She took XL (for a size larger than her own and did not lose, perfectly fit. The truth was delivered with a delay, it happens... In general, I liked it, thank you!
The coats are perfect beautiful warm all good sheltered store
Very nice, warm, but without buttons and pockets, the size approached, it came quickly, thank you very much to the store!
For such money, everything is fine))
Very satisfied, he arrived in time
All as in the picture, thanks
Like, sorry I was big XL.
Loved the coat
Great purchase. Thank you
The jacket is free and measurements are correct. All according to the picture and description.
Loved the product.
Received well packaged and size you ordered. Did the order of two sizes and was great (wide as Wanted)