We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent ballet flats, very soft, look beautiful. It is a pity that at the foot of 26 cm the maximum size is 10 (it is written that it goes to 25,5) too tight. You can't walk. I will not return, I will use it for driving (change of heels), and there can stretch.
At the foot of 24,5 came up perfectly, the back is a bit harsh. Made neatly, came in a good package without creases
Shipping 2,5 weeks to Poland. Look afigenno, at 40R took 10. just in time. Although on the sole it is written 41. The smell was weathered, soft, fabric, without a hard back and supinator, for the summer super. I did not communicate with the store. Thank you!
Really liked, comfortable. On foot 25,5 is perfect. There's a smell.
My leg is 25,5 .. took on 25 .. It was 26, it was her fault. Fabric on top, inside leatherette. If they stretch, I do not think that it will be beautiful.
At 25 cm 40 size butt, top material, and inside leatherette, the leg will be hot. The appearance is beautiful, there is no smell, light.
They're just unreal!
Cute, comfortable, soft moccasins. On a wide leg 40 size approached 41 Chinese size. While I went only around the apartment, I assume that they will feel stones on the road because of the soft sole. Impressions are pleasant, there is no smell at all, they are made neatly, the glue does not stick out. Thanks to the store, I recommend.
The product fully corresponds to the description. I ordered the size in size! Delivery took about two weeks to the Moscow region. Shoes go on a narrow leg
Excellent ballet flats) the size of 24,5 corresponds to the table. So focus on it and don't be mistaken! You can see the glue of course, but not critical. Very soft)
Excellent shoes! Very beautiful, and light! Came very quickly, thank you very much to the store!!!!
Size 39 invited 41
Girls, it's just a bomb! I'm just delighted. Chic look on the leg. In the photo is not very, but in life just dorahabohata. I bet a thousand stars.
Fast shipping. Shoes mega-class;))) very neat, soft, sit comfortably, do not fall off. On the insole 25,7 back-to-back. Would be more could fall. look expensive and stylish. I will order more
Correspond to the photos and description. Comfortable, look beautiful, I recommend!