We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice look, comfortable, however while I walk, I feel that the heel is being pushed downwards by my body weight.
Thanks for the goods, good boots, but a bit too big. In Russian size 36 ordered 6 and turned out to be great. But not scary, with a toe will be good.
Great shoes! N 39 Russian took 9. sat perfectly. On my foot with a very high rise it is very difficult to pick up shoes. Shoes bought focusing on reviews. Very satisfied. Soft comfortable shoes. Thank you very much to the store. Definitely recommend to buy
Fine but it's not like in the pictures
Boots came up. Thank you to the store.
I am very happy with the boots, they are everything I expected them to be. However, I ordered a 6.5 in US size not a 41 - so they are big on me. Other than that they are beautiful and well made.
Fast shipping, beautiful, but more autumn spring, thanks to the store.
I like how lightly it is to my feet and warm. Pretty impressive it’s exactly what I see on the site and exactly what I want.
Trop trop belle
So nice and comfy
Thank you. Duvolna's goods. On the leg looks beautiful, comfortable. Comfortable platform, only not quite a tight heel slightly when walking as springs.
Ideal, the size exactly matches.