We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is well. Soft, comfortable. The length of the insole is 30,2 cm, which for 48 sizes is a little too small.
On the skin is not very similar, otherwise everything is fine. The most important thing came up and does not press anywhere. And then in any shoe store on my feet necessarily something presses, even expensive brand shoes. Taking all the shops in the city and not picking up what I like, risked ordering here, did not regret. Ideally sat down. They look great. Let's see how long will last
Awesome shoes, nice soft, lined and fine boot fit.
The Product Is Amazing!! Precise On Lengthing!!
Whole beautiful shoes. Recommend
Stand, ventilate, TC a small smell is present. In the evening, the spouse will return from work, I will tell you if I liked
Отличные ботинки. По размерной сетке в см, подошли в размер.
очень быстрая доставка, качественные ботинки, но для -30 не очень а так мне очень понравилось лёгкие удобные, продавца рекомендую.
Excellent Product comfortable
Came in 18 days, made perfectly
The size approached, soft, a little uncomfortable lacing.
Super price performance ratio. Shoes is very comfortable when wearing.
I liked everything.
Shoes-just a miracle! I bought my son and my husband. The top is leather, inside the fur. Very light and soft. Dimensional mesh grid corresponds. On the leg are combed comfortably, the leg is like in slippers. Not slippery, warm. Shoes PR went less than 2 weeks. My men are very pleased.
Perfect! 18 days.
My number is 43 but is a little tight comfortable
Etou very satisfied very beautiful was perfect