We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, great finish and very beautiful. Was worth the amount invested. Arrived on time and the store is very good. Recommend!
Product arrived fast. Identical to the requested
Great value for money
This bag perfectly meets my request. The extension by zip works well and easy to use. Remains to be seen in time the holding of the main zip.
The price is cheap and the delivery is fast
Nice backpack, thank you.
It's light and good.
The design is good and very durable.
Good for the price
The order arrived surprisingly very quickly. I recommend the store!!! Item meets all specifications and description!!!!
There's a lot of storage space.
Great backpack, buy a second time. O instant edits!
Delivery is faster than expected and the product is wonderful according to description
Garniy backpack, mix the cotton bag.
The bag is not as good as it looks in the photos on the page but it is very good value for money and is carefully sewn. It is compact. That is, even if it is empty it looks like it is full. It's a little bigger than I expected because I hadn't carefully calculated the dimensions written on the page. Notice this
Good material, it looks spacious and in turn robust, I will buy back at this shop.