Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Delivery Super svidka! The sound is twisted! Pre-war!
Excellent Product, recommend to everyone!! Only problem is the packaging should better protect the content, any beat in shipping can spoil or mark the product.
Мега быстрая доставка. Но правда в сборном заказе. Ребёнку понравились. Качеством звука довольны. Синхронизировались сразу, без проблем.
Excellent audio although a little low listening but excellent
Товар соответствует описанию! Продавцу пять!
Headphones came quickly. Work. Correspond to the description. The only negative-keep in the ears is not very good
second time I buy. came very fast. didn't check it yet
The sound is worthy of me. Only out of my ears will they get out
Bon produit
Waiting is waiting! Delighted with the purchase. As I operate, I'll leave a review later. Thank you store. On the iPhone finds how AirPods
I am very happy with the goods. To the store respect and respect! I will order more
Recomiendo 100% el iPhone X las reconoce como AirPods me gustan mucho llegaron en 10 días
It suits, except for a microphone that can not be used
It came with a connector I phone, when ordering a choice was not. In the kit there is a wire. The sound is wonderful. The microphone in the subway is audible
Very satisfied with the purchase. Fast shipping. Immediately connected to the iPhone. Thank you. Recommend!
Satisfied! Recommend.
Sound good. Delivery is long. They need to be followed because they jump out of my ear.
A magnificent copy of native ears for iPhone. It is very easy to connect, it is enough to bring the case to the phone. He will immediately catch it, determine, show the levels of charging the earphone and the case. Sound good. The volume is beautiful. Recommend. Enclose instructions.
Классные наушники, работают замечательно 5 часов на среднем уровни звука, качество звука на высоте и бассы хорошие, я доволен