We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ótimo, bons graves e agudos equilibrados
Arrived very fast I had bought the haylou T19 in same store before Super recommend
Very good product, as the description, all as description
The product arrived OK well packaged just took some days schedule but am very pleased and recommend.
A month went to Ukraine. Correspond to the description. There is a false operation when lowering in the case. Do not turn on yourself when removed from the case. If one earphone is lowered into the case, it does not turn off, continues to play music
El producto es igual al de la pagina, tardo casi 2meses en llegar pero ya lo tengo!! De inmediato los use!! Se escuchan excelente!!
The product matches the description of the publication.
The goods came quickly, the packaging is heavily crumpled, but the contents are intact. Headphones are charged 100 percent can be immediately used. Overall satisfied.
Только получил , пока все нормально. Получил курьером через неделю и 3 дня до Красноярского края. Протестирую пару дней и отредактирую отзыв
estoy muy contento con estos Haylou GT5 se nota que son de muy buen material, ahora a probar el sonido ya que después de ver muchos videos por Youtube me decidí comprar, quiero felicitar a todos los trabajadores y a la tienda por preocuparse de que lleguen sus productos en muy buen estado a pesar de la pandemia
Very good service I liked hearing aids
For its price, the headphones sound good, from small minuses is only that the box came a little crumpled. But the auto-pause of music when removing headphones, charging Type-C and separated headphones very pleased me. On the account of charging and battery, I can not say anything yet since I use the first day. But at the moment only positive emotions
Beautiful came sealed and very fast, soon give feedback
Excellent product. He arrived in the estimated time, 35 days.
Super visual. For me, the sound is excellent, but I took a gift, I'll see what my husband will say, then I'll add. Delivery fast, 2 weeks Moscow time.
Wow,very fast shipping - 7 days. Great store,good communication,highly recommended. I love this tws gt5 airbuds. Clear and loud sound with rich bass,smooth middle and clear treble. Will buy again from this seller. 5 stars. Happy Chinese New Year 2021 :)
Ordered 25, came 11, delivery fast)) headphones fire, sound at altitude! I advise you to buy. Headphones worthy! They cost money spent on them!
I arrive the order in excellent condition as it appears in advertising, but I delay more than expected
Delivery is fast, before about 6 days to Moscow, the box is whole, we will try in work-I will complement