We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very wonderful size excellent age of my cat 3 months and once impressed by my cat and Wiji with a small ball and became my favorite cat
Nice my kittens are happy
Beautiful! The Bartho loved
All as in the photo .. Now at the seals turn, you need another house... Thank you, for the gift, striped meatballs.
The shirt is very beautiful, my cats loved it and they fight for it so I decided to order 2 more… is very soft and padded. The store is super friendly and now I want to keep buying from your store as the money raised is used for stray animals so that's very good. Thank you very much
According to the description, with ball offer. Arrived fast.
Guys, to an adult cat really is better get the L. The description is equal (obvious pictured looks better, but is the same thing). My loved the ball that came along, but did not lie inside, think that because of the smell. The house came well packed, and arrived in almost a month, think about 26 days, here to Manaus.
Vendedor 100% recomendable. Envío rápido. Producto igual que en la definición. Mis gatos están encantados con su nueva cama y con el regalo que se les envió (pelota de colores). Sin duda repetiré. También estoy muy contenta con el pedido, ya que una parte del dinero es donada a asociaciones para animales ❤️
Excellent, the bed is spectacular. My cats liked it very much. The store was so kind that I even sent her some gifts for my cats, I recommend you buy it as the donates the money for a puppy Foundation the delivery was super fast, In less than 2 weeks I already had the bed of my cats very kind the seller (there was another ball but I don't know where it will be)
Very nice product, happy and happy!. The store very kind and responsible. Fast and smooth shipping, well packed.
Pet Bed carinissima and arrived in less than a month! Beautifully detailed details and excellent value for money, also the material is excellent andthe my cat adora. Highly recommend, the store is very good, I will return again to others shop!
My cat loved! I ordered a size L and is very spacious and comfortable for your pet. Arrived in almost 3 weeks in Brazil, no damage. Still came with a toast ball, just perfect.
милейший домик для питомцев. брала уже такой, но поменьше. единственное, что в этот раз не понравилось-это то, как его сложили при упаковке. очень смялся, теперь надо подумать, как его выпрямить. но это мелочи. в остальном я довольна. нету едкого запаха, как это часто бывает у синтетических материалов. в общем, можно брать! продавцу спасибо! дошло меньше чем за месяц.
It's just like the picture, it looks super comfortable and cute. I also came with a mini gift that I found a nice detail from the store. Logistics had some problems but the package still arrived.
домик пришёл быстро!! отличный! мячик в подарок
It's just as in the photo, it's very nice, I recommend it even though my michi doesn't like me very much but I think q la termimara using. <3
Exactly the picture. Very attentive salesman, he gave us a little ball. Some of the benefits go to street animals. The bed is big, my two cats sleep together. The fabric is very soft. It took only 8 days to arrive.
Perfect, I arrive very fast and in perfect condition, bring a pillow to put inside and a gift ball, highly recommended
Im very satisfied with this purchase. Thanks to the store the shipping was very quick and the communication with the seller was great. Thank you for the gift My cat loves it
My husband and I really liked it! Color as in the photo, there is no smell. It was less than a month before Germany, and that was the problem of DHL. With the store did not communicate, but he is very grateful for the fact that so quickly and well all. Plus pleased gift in the form of a small multi-colored ball (in the photo in the center). Trivia, and nice :) The parcel was packed in a regular package, but quite reliable, over time the bed will take the right shape and become even better. We still wait for the cat to come, look at the reaction and finish the review <3