We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got the hat, thank you. Everywhere the straws stick out, but this is fixed. The size approached, the store did not communicate.
Very well packed thank you very much store
Packed brilliant. Corresponds to the description and picture.
Very beautiful hat!
Very cool hat
The hat is good, but does not cause delight. Slightly stick out the threads, a little carelessly glued edge. For cottages, for rural areas-suitable. For cultural events-too simple (probably a feature of hats with a dissolved edge). I bought a straw hat of another style, I liked it more. Packed well, did not crumble. Shipping fast.
The hat came well packed, it was a small comb and a thread
Everything is fine
The hat is just super. Came very quickly, packed well, nothing broke. There is a liner with air. No smell. I advise everyone.
For such a price-it's a gift! Take it without thinking! Came for two weeks, perfectly packed!!!! For the first time I see such a package, the hat itself is beautiful, in our showrooms such for 4 thousand sell
Благодарю за быструю доставку и такой качественный продукт! Шляпка полностью совпадает с описанием и выглядит очень качественно. Благодарю продавца за быструю отправку товара и быструю доставку до моего города Теперь это будет однозначно один из моих любимых магазинов❤
Покупкой очень довольна. Доставка в Украину 16 дней, получила на укрпочте. Шляпка замечательно упаковано в 3 надувных пакета. Нигде не помялась и не испортилась. Это любовь
Panama Garna, the smell of straw. Sit down. Duge Dobra is packed, call not 'yalasya
The hat is super, packed with arc Garno! I recommend it!
Шляпа очень красивая , пришла в Москву за 12 дней. Просто супер
Looks pretty. Carefully packed
Received very quickly within 10 days. I am pleasantly surprised, the hat was very well packaged to avoid any deformation and it is really beautiful, quite consistent with the photo
The hat is just excellent, 10 stars out of 5, packed extremely well, everything is in the pillow from the air, nothing is completely broken, I'm delighted just