We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect my second order
The same size is comfortable thanks
Beautiful soft. But you can't walk in them for a long time. Begins heel pain
Slippers approached 39 Ross. size butt, cute, rubber sole, bends well, the top is made of fabric
Like the shoe is beautiful and comfortable
Simply beautiful. Loved the product, excellent. My number 36/37 in Brsil, 37 was a fair bit, advise 1 number more. But will use and buy more
True to size. Very comfortable. This is a repeat order.
They look good, it feels soft hope the person likes it
Product with very attractive design, light, fresh and good description of size. Looks better than the picture. My wife likes me very much. I arrive before the date indicated. Excellent Product 100% recommended.
Excellent shoes, ordered for size more, thank you very much!!!!
I wear 37 Russian size, the leg is wide, I ordered 39 size, it turned out exactly on the leg. I liked it very much. Thank you store.
very pretty and comfortable...
Recommend store. When I received the size is somewhat loose and the sole is sticky. I opened the dispute and corresponded with seller; I was refunded immediately. Seller is very friendly and polite.
Received the item long before planned, ask for a larger number than it is used, they are short of measures!!
Exactly as I imagined polished gave straight foot my wife.
Loved my running knack Q in the picture very beautiful. And came early Thank came a day before my birthday.
I will buy more. the shoe looks so good. I bought it as a gift for my mummy, I will buy mine as I love the shoe
Good store !
Too small but it's beautiful and comfortable I recommend
Beautiful .... loved
Super thank you