We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty chaplain, priyshov at the bottom bag, nice and not Pom-yatii! I am pleased and recommend the product)
The order was made 11.11 came as much as 26.12. Packed in an air bag that withstood this long way. So the hat is whole and not crumpled. Looks very good. There are a couple of slightly protruding threads. But for its price very good material. A little too big, but I expected, less size to take did not dare. No extraneous odors. The goods are satisfied. The parcel was tracked.
So sad, Too small for my head. But quality and color adequacy remarkable. Good product.
Size does not match, came very small
All as stated by the store. The only thing-on the road, a bag of air was pierced and the hat was slightly wrinkled. Only where are the fields. But it's fixable.
25.11 made an order, 24.12 received. packed in a inflated package. just a miracle that our mail did not jump on it))))
Super, very nice and good quality. It took almost 40 days to arrive, it's the expected time
Well, in the photo it's a hat. in fact it's a Panama) the quality of the norms. No claims. For their money norms. Photos from other reviews actually show how it looks actually.
Hat norms, on the head circumference 54 villages tightly. There are no strings to reduce the volume. The crumpled... Took 11.11 came 19.12. Took for 190-200r with coupons. The tape is not sewn, twisted and theoretically can be lost. For the summer will come a couple of times.
Well, of course, I think it will be smoothed. Came for 1.5 months. The size did not quite understand, like just. Threads stick out a little. Very cute hat for summer
I was very worried that the package with air burst in the mail. But to surprise, everything came whole. A little steamed the fields and the hat in perfect condition.
It's nice but I get crushed, I'll figure out how to fix it.
The photo hat looks with more rigid fields