Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent mice for their money! Took a few pieces last year, everything works fine with everyone! Thanks and 5 stars put)
Is beautiful and great, came a OTG toast… Next month will buy another…
The mouse is the best I 've ever seen. the buttons are soft and silent. Pleasant coating, moderately heavy. Included adapter with Tipe-C to USB. Connected to the smartphone, to the TV. In general, everything is super! You can order two for your wife. By the way delivery days 5.
Ordered a mouse 26.11, received 15.12 (in Ukraine was 13.12). The mouse is just a class, it's nice and comfortable in the hand, soft tactile sensations, quiet, soundless keystroke (the stroke of the wheel is slightly heard),, packed worthy (you can take and as a gift). Very satisfied with the purchase. Recommend!
Produto fiel à descrição do anuncio. Mouse super leve e preciso, Muito bom. Vendedor e loja nota 10. Recomendo e voltarei a comprar outro.
Tactile is a nice mouse. The main buttons are really noisy, a noble click. The backlight does not strain, you can not disable. The only thing that I noticed, the mouse, though large, but narrow.
посылка пришла в Тверскую область за неделю. Брал бесшумную и теперь привыкаю... Как-то не привычно пока без клацанья кнопок мышки. Через несколько дней думаю, что привыкну! Продавца однозначно рекомендую!
Very good. Very quiet.
The mouse is made for a large hand, two main buttons are quiet, the receiver is held at the expense of a magnet, there is a button on and off counting, the weight is is is Came the delivery service DPD, I want to separately thank the courier service, well done, work like a clock! Many thanks to the store, the order was processed promptly. The order corresponds to the description.
The mouse came very quickly-in 5 days! Packing normal. I really liked the beast. And the shape, and convenience, and beauty-everything is fine! I do not know yet how to disable the backlight on the case, but it, in principle, does not interfere. In general, while satisfied! Seller recommend!
очень хорошее качество,работает плавно,очень приятно за такую цену
Packing whole, delivery fast, mouse just fantastic
The mouse came well packed. Went 11 days to Samara. Works from the box without complaints. The buttons work quietly and gently. The only negative is that the wheels of scoring when moving the mouse cursor up, makes strange sounds.
very gd mouse, very responsive. Received within a week!:) thank you store!:)
Excellent mouse, in the hand lies comfortably, the buttons are soft, the taps are almost not heard. Light-off. Delivery 5 days in Russia.
Everything fine I'm satisfied with this product also the package was wrapped well I get it without any damage thanks to store I strongly recommend it!!
Everything is wonderful! The order came quickly enough. Corresponds to the description. Response speed setting. To the touch is pleasant. Not small, in the hand lies well. Everything works.
товаром доволен, клавиши работают очень тихо, зарядка через мини юсб., доставка быстрая в почтомат. за 500 р. огонь. рекомендую.
A good mouse, very nice soft touch plastic on top, a backlight that you can disable. Delivery 5 days to the Ulyanovsk region.