We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Black and gray ordered 41 sizes, approached the child on the 39th. But in fact, the black were half the size more gray. And 44th came up perfectly on our 43th
Very very wonderful and comfortable to walk♡
Fine shoes. Well Made. .. Recommned.
Delivery two weeks. Bryansk. Crosses class. Look good, lungs. Thanks 944 rubles
The shoes are really good and comfortable to wear on your feet, so let's talk about what you like.
Logistics is fast, things are very good, wear very comfortable, worth buying
Good looking, and the shoes are not heavy, very good
I did not expect that the speed would be as fast as expected.
Suitable for autumn and winter. I think it's better than gray. Camel is suitable for autumn
I've received the hiking shoes. I'm very satisfied and beautiful. I'm going to introduce my friends to buy them
Satisfied with the shoes, very comfortable to wear
The soft shoes are very comfortable and look very good
Yes, I like it. It's also beautiful and comfortable to wear
The shoe size is standard and suitable for wearing
The shoes are well made and versatile. They look tall. I like them very much
This is the most comfortable pair of shoes I've ever worn. It looks much higher and especially light
The style is novel, the size is suitable, and the upper feet are very stylish
It's much cheaper than physical stores. It's very comfortable and doesn't pinch your feet
Logistics is very fast. I like shoes very much. I'll come again next time
Shoes feel very light, much better than expected, and value for money