Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
En what the store indicates, fits well in the hand and will not force the wrist
Produto muito bonito. Demorou um pouco a chegar, mas a demora foi dos correios.
Estan muy buenos, me encanta el material, llegarĂłn super rapido, mejor de lo que pensaba estoy muy felĂz con mi compra
What a nice mouse. Meet my expectations. Super fast parcel, I arrive 2 weeks earlier than expected. I only get there with a tallon, but it's functional.
Very quick to arrive thank you very much I agree with my purchase
He arrived super fast, only 11 days. All wrapped up, vania in two boxes. Same image product, excellent service, thank you very much.
I arrive before time, it is equal to the photo, it has very nice colors, it works well and it is very light, the click is almost not heard
Perfect works very well happy with my purchase works very well and in addition very nice color change delighted with my purchase I recommend +++
"Mouse" is very quiet, the response is also excellent. For how many days I do not know the battery yet, I'll write it as a test.
I arrive in good conditions reliable store still not proof it looks great
Excellent product, I love it, arrived in less than two weeks in Chile, 100% recommended, very happy with the purchase.
Very beautiful this mouse and works well. Hope we go forward as well. Arrived super velocissimoÂ
Im very impressed. Authentic. Im loving it. arrived in 2 weeks to Brasil
Mouse amazing and unique! Arrived well ahead of schedule and was glad with it! Certainly indicate!Â
Great goods! Came as fast as possible! Seller recommend)
The mouse came to Poland in 3 days, works both through the adapter and through the Bluetooth, so far all the norms
I delay a month to arrive, good weather, it is comfortable and cute. Works great with my huawei notebook
It's a super recommended wonder
Mouse very good already using it combined with my notbook color silver hehe.