Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent mouse for your money
Came for 3 weeks about to Petropavlovsk-Kamchatsky. The mouse is really quiet, pressing the buttons is almost not audible except for the side buttons and the wheel. In the hand lies well, nice material, the bottom panel is made of some metal and on a hard surface slightly sharpens, without a rug it is not convenient to use. The backlight is cool, the side "wheel" is made for the sake of beauty and no functions perform. The wire is strong, good. Advise taking
The main buttons are right and left very quiet, I fit this option. Middle and side left loud. The mouse is quite voluminous, the length of the most extreme points is 13 cm, the width is 6 cm, except for the silver sides
Good game Mouse. I order the second one, on the photo on the left of the mouse worked for three months, the test drive passed, there are no problems. On the new mouse better illumination, looks impressive. Ordered along with the rug. Structurally they are the same, the backlight can be turned off by holding Central button, there are adjustments under the player (sensitivity, etc. D). The store is good, sent immediately, and came quickly, a little more than two weeks. I recommend.
Very nice mouse. Mouse buttons are silent (no clicking). Be sure to connect it to a power usb port (1A+) otherwise it may do some 'framing' while moving the pointer. Don't know yet if the pointer freeze is due to the mouse hardware, will test and add another feedback later. All and all a great buy, if I can resolve the pointer thingy.
first of all oh, the shipping was super fast. I was nervous because I ordered it really close to Christmas and it was super fast. the mouse's awesome in the way it looks. the lights change color to fit mood.. you can set it to whatever color you want for that day. there's plenty of buttons to be the perfect gaming mouse. the store communicate very well. I was shocked to even get a thank you message for ordering.
The parcel came before time, constantly tracked. Packed a little shit, on the body there are small scratches.
This is a great mouse. Has Quick Response and feels very smooth.
Good, but not on all surfaces
The mouse is pleasant to the touch, runs well. How much i can not say, but so far satisfied. I got here fast.