We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice drinker! Came in 2 weeks, everything is whole! Only very strange closes, whether it is twisted, or inserted. They haven't tried it yet.
The drinker came whole, checked everything works, the store of more sales.
Super bottle, really liked!! I ordered the smallest size, my toy of norms, if you have a large dog better than a larger volume of the bottle!! Plastic is very good, hard as glass!! To buy I recommend!! Delivery to pochtomat.
The bottle came for 3 weeks very beautiful, without jambs. The tank and drinking bowl are screwed and there is a rubber band as protection against leaking. To run the water, you need to move the button down, and then click on the bottom of the button and tilt down with a drinker to water from top to bottom of the yard,, and a large Laika appreciated, the main thing is that the tongue of the dog has gone through) the drinker is deep enough and large
The bottle is super. Very pleased with this purchase. (Many times I ordered this, but for some reason, the stores did not send.) Thank you so much to the seller.
Great thing. Thank you so much to someone who came up with It's such a drink. No smell. In the Kursk region came in 4 weeks. The order was tracked. Sat thought how it works))))) you need not just move and put on the opening, but then press on this lock, then the water will go. The dog first got scared, on the same day we went on the road. Four hours on the road in the heat, right in the car were drinking. By the end of the road he himself already asked for water))))) the owners of dogs recommend!!!!!!
It came fast, as described although it looks much better in the hand, very comfortable bottle if you go with the pet anywhere, I liked it very much and my perrilla more, good storeAnd I hope that product. Although I don't doubt it.
It arrived quickly and was packaged very well. Looks good and working well, but when it was packaged they put masking tape on the bottle itself and it's very sticky, I hope it'll get clean in the dishwasher.
Packed perfectly, a bottle of a miracle, everything works, does not leak anywhere, the button works fine. I'm very happy.