Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store is very responsible) came in very quickly) sprout really liked) everything is beautiful))) photo messages) many thanks to the store
Everything is exactly as indicated, was satisfied))
The store is very responsible) came in very quickly) sprout really liked) everything is beautiful))) photo messages) many thanks to the store
A good blouse, woven light (for spring, summer), comfortable to iron, does not crumple strongly in the sock
Конечно же первое, что хочется отметить - это невероятный материал блузки, ткань как шелковая, очень приятная к телу! На мой ОГ 106 сидит в размер, без запаса, а хотелось бы чуточку посвободнее, как на модели. На рост 178 длина блузки мне показалась коротковатой, в отзывах смотрела и мне казалось должна быть подлиннее. Но общее впечатление от блузки превосходное! Спасибо продавцу за дополнительный скидочный купон!
Blouse for its price looks generally very good, though I replaced the buttons with black. On the height of 176, 88-75-102 sat well, the length of the sleeve is acceptable to my long hands. Synthetics, you need an antistatic.
I'm delighted. Fits all
The parcel received on time, the blouse is cool, light, but it crumples quickly enough, and not such plaiting fabric as in the photo, slightly shines through. My usual size is M, og-88, ot-66, ob-90, If you have the same de size and you like free cut take m, but if you do not want the blouse on you hang say so then take S, and you do not mistake it. When I measured it for the first time I thought it was big on me, but then I put it in a skirt and it seemed to be norms like this. Another cutout for me was too big, so I closed it a little with a pin.
The order was made 08.03, received in Astana 21.04. The store long sent the order, about a week, probably. At 42-44 (84-70-96) ordered the size of M, looks good, does not press anywhere, but it would not give up the size of a larger cloth)) cloth as in the photo, but does not shine through. A little stick out threads, but not critical. I like that the buttons are made under the tree.
Delivery 14 dnev. I'm 165, 78 kg, og102, ot90. The ropes are a wide cuff ("wide" in the Sensi girth of the hand. In the inshom everything is different. Dribbling defects men do not bend.
Beautiful blouse. Came on time. The material is soft and flowing. A little electrified. No foreign smell. There were sticking threads, but not critical. The height of 173 sleeves is even slightly long.
The shirt is really good, synthetics but very pleasant to the body, stylish wooden buttons, I recommend to buy, I did not communicate with the store, came quickly, in two weeks.
It reached Chelyabinsk in a month, very electrified, straight very much. On the parameters 90*75 size L norms, but it is short, wear only in refilled form
A good shirt is the same as in the picture, pleasant to the touch. Recommend. In the photo I did not smooth, immediately as unpacked, put on.
Everything is fine, tracked, the size was fed to the Russian 48 growth 173. Fabric is not cheap synthetics. No birochek. Thank you
The fabric is pleasant. Size XL well approached the Russian 46
Это любовь с первого взгляда ! Как только я её увидела, то сразу поняла, что она должна быть у меня. А когда блузка была уже у меня, то меня переполняли такие невероятные эмоции и образы сразу сами сложились у меня в голове. Эта блузка подходит подо всё, и даже не надо думать с чем её сочетать, можно сказать это прекрасная, красивая и не скучная базовая вещь.На свои параметры 84 x 62 x 88 см. я заказала S размер, блузка села идеально, таблица с замерами соответствует. Качество шикарное, пошито очень аккуратно, ткань хорошая, плотная, совсем слегка просвечивает. Рукав полноценно длинный, высокие девушки оценят
It's beautiful, it's not dovgo, priyshov rosemir in rosemir. I saw it in the photo.
Very cool shirt. Soft, beautifully lies on the body, perfectly sewn, cute wooden buttons. On my 88-65-95 size M sat perfectly. I came to St. Petersburg for a week at the point of issue of Pyaterochka. 10 out of 10
Waited for the shipment about 20 days, as the store, at the time of order, has not yet sewn it. But, the seller sociable, for the delay of sending put a gift, I myself asked☺And he did not refuse. And so, in the photo, the blouse is like a dense cotton, and it seems to me, it would be better, but it's from a flowing, quite slightly literal material, but pleasant to the body. I liked the buttons, like a tree. Seams and processing are neat. In general, I advise both a blouse and a seller.