Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, only 10 days. Pants as the description, recommend. M fit for 172cm/75kg.
Отличный товар. Доставка не долгая. Размер соответствует. Фасон классный. Рекомендую.
Unlike other brands, this one does sell elastic pants.
The pants are very suitable. Fabric is comfortable. Thank you store.
Very fast shipping! To Kamchatka in a week. At 182 and 83 kg. Took HL. They seem even a little too big. Thank you! Recommend!
A little long I thought more tighten at the ankles. Trescbon
I got the item. It's super nice~~
Good for spring or winter. 60%cotton 40%polyester. Fast service 16 days to Paris.
Fabric spring, autumn. Good patterns. I liked the pockets. Waist 102/weight 93, sat down personally/on height 176 Long, sewn. Ordered XL. Very pleased. Recommend.
187 cm 90 kg came up perfect. Could be a little longer.
1 meter 75 and 75 kg, I took Size M: The pants are well adjusted, the length is perfect. The pants are comfortable to wear, and the finishes are correct. The value for money is not exceptional, but it remains a good purchase.
The product is good .... but the delivery is too long
nice product,worry we'll sewn,material is elastic and durable.size XXL fits to my 187 cm/95 kg.seler ships quickly.will deal again
Super pants, excellent material, very comfortable.They have very good elasticity and are very well made. Shipping has been super fast, . Excellent store, thanks for the service!
I am size 33, and L fits perfectly.
Very good water proof pants. fast shipping. recommended.
Order received in a month, OK. Pants are excellent. On the waist circumference 103 cm, hips 115 cm and height 180 took the size XL-sat perfectly. Thank you. Recommend
In Kursk it came in 5 days!!! (ordered on November 11 delivered by courier 16 ).. very prompt store!.. Fabric is simple, medium density, ordered black color is darker than on the site (Photo) .... my height is 1.84; weight is 95; waist is 103 cm .. ordered XXL with strap will be the most! )).. I will order another color, although I think that the price for such a fabric is expensive!).. Thanks to the seller for the goods definitely!!!
Best pant I have use .it’s the second time I order first time xl now L. I am 1.90cm 95 kg (fit) . The xl is more comfort, the L is Better . The photo is with the Large . Very fast shipping 12 days for Greece
Height 190 cm, weight 110 kg. Size XXL came up perfectly, maybe a little more authentic, at 1-2 cm, but not critical.