Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good watch, quickly sinhrorize with honor's phone, exactly show all data
Good watch, it connects well to the mobile
Very good and reliable
Indicators are correct, excellent bracelet
Everything works with the application through Bluetooth in the meantime a D incorrectly shows and so everything is clear
The order arrived in a United Parcel for a little less than a month. thank you all.
Description exactly, works well. Delivery in 9 days! Recommend!
The goods arrived, like everything works well, but the pressure shows not exactly. I will, then I will answer more. Took mom and aunt
Quadratic, practical, good. Funny penguin shows the blood pressure gauge three times.
It looks right for the price, I arrive 15 days before the estimated date
It's exactly what you describe, seems to work well, but it costs a little to do an ECG
The goods to Yekaterinburg reached 18 days, packed well, everything is whole and working, thank you
The pressure measures with an error of 5 units. Works well, but the application to it is very "Raw": the connection is lost, very long in principle was looking for a bracelet, but the bracelet itself is not.
Cool thing, everything works as it should. If you put the program and enter personal data. It is a pity in the chip there is no reverse-flyback, and so for monitoring its condition-while the best that I saw. Small deviations in values are present, but this is not critical.
For such a price, it is better not to buy. Fast delivery, less than two weeks to Bryansk. Packed in pupyrku. The bracelet turned on, it works. Functions have not yet checked. Thank you.
Very nice the watch my dad is happy very happy I already taught him thank you store very happy with the order
Corresponds to the description. Works. Came relatively fast.
It works with respect to the description, all parameters working excellent accuracy. The strap is comfortable and features with the app very intuitive.
Bracelet excellent, account with the chipset top of Texas Instruments ads 1292r! Only the app mecare that leaves something to be desired, but it has the main functions of enshrined H band.
easy to charge and use. show all data only app for Android is little frustrating.