We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is good. Everything is fine. The castle is reliable. The backpack itself is very large.
The backpack is practical and beautiful. The parcel was handed at the front door to the apartment on the third day after placing an order, super! In the backpack there is a special compartment, and in it a pocket for a laptop. So, the laptop 17.3 "in the pocket is not included (the pocket is a little narrow, apparently, for the laptop 15.6"), but in the compartment of the backpack is placed normally, this can be seen in the photo. In general, the backpack is cool, full of compartments and pockets. With him you can go camping, and to the store, and to study,-universal and not ashamed behind the back of the city to wear. To the store many thanks and respect!
Everything went well all liked everything a week before Novokuznetsk by Courier
Brought directly to the house Came without lock (((
The Backpack is finally here, after a month in the customs. Also i need to pay more 18$ to get it, but it's good. In the pocket for the laptop where the place is with the patch, 17 inches does not fit, but in the whole pocket itself comes in and is fine
Ordered from the Russian Federation, came in a week. I think everything is OK. Let's see how it will be in the sock.
Super backpack. Super fast shipping in 13 days. Exact description, it is wide with various pockets or compartments for storing multiple objects. Very well packed with the backpack brand symbol. I recommend the store and the product, 5 stars, they will not lose their money.
Good store. Very quickly sent and very quickly came. I recommend.
The fastest delivery I 've encountered! Only 7 days have passed from the moment of the order to the receipt of hands! Very satisfied!!! I recommend!
Everything as I get on time without trouble thanks
Backpack cool, roomy, husband liked,,,, Pts many offices,,, tracked by Ukr. mail,,, delivery month to Ukraine
The order came in 5 days. The courier brought the backpack right into the apartment. The product corresponds to the description. Seller and shop recommend.
I took it for a gift. In general, I liked everything. Delivery days 5-6 was. Brought the courier.
Super fast delivery to Germany. Everything corresponds to the description, the smell is almost absent. The only thing that the laptop 17,3 Zoll does not fit at all. I did not communicate with the store.
All as in the description. delivery to Primorsky Krai about a month.
The backpack is good, but sent a different color, and very long shipping!
Very good. I advise
Great backpack! The son is happy! The backpack is roomy, just for our schools. Recommend product and store!
Very nice and spacious is made of good furniture material.
Very excellent bag full of features, looks smart/tough