We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So fluffy and beautiful
Thankyou! Great product!
I ordered a carpet of gray color, I liked it, very beautiful shades, transitions from dark to light, very soft. But I expected it to be more dense, more fleecy.
Class mat ale yakust = Reception, Vin Duge easy and pomnuty priyshov, I get to rule for an hour. Plus colir the latest night in the photo. I'm pre-war.
Received on May 11, 2021 perfect packaging. Soft to the touch no smell exact color in the photo. I recommend
Arrived in good condition in two months. Fits my living room perfectly.
Very light pleasant to the touch. Pile 3 centimeters.. One thought would be denser stuffed with pile. But in general, good!
The mat is cool, soft, very pleasant to the touch. The store put a gift-a small mat with a heart, very nice! Recommend
Frumoase if pufoase, to the ajuns repede, go multumesc!
Good time of the day, the Mat came quickly, bring soft to the touch. The only one is not solid gray but with small spots-but as if not very noticeable. Plus added probably by mistake-a piece of heart-shaped but a little difference in price came out :( cost 25, there was a discount of 2 euros and had to take off 23 23 23
Соответствует. Легкие, мягкие. В подарочек "сердечко бежевое" положили.
Special thanks for the gift
The carpet is pleasant to the touch, the villi hold firmly, the edging is stitched smoothly. No smell. In general, the purchase is happy. Thank you store.
I imagined a little different path well, nothing is normal
Ordered November 28 notice came on February 1. For a long time lay the parcel at customs and then still at the post office. On tracking in December the parcel was already in Greece. Carpet good fluffy only the color is not the same as in the photo, lighter but I liked it
Excellent mat, I liked everything. Fast shipping.
Just excellent. Thank you store. Gorgeous carpet
Заказала товар 21.12.20, получила 12.01.21. Товар хорошо и компактно упакован. Коврик выполнен по индивидуальному размеру. Продавец положил подарок - маленький коврик в форме сердечка. Благодарю продавца за быструю доставку и качественный товар.
The mat is very thin, more Cape for soft furniture resembles. The store sent a gift-sidushka on the stool.