We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Shuz. Comfortable, soft. Look great on the leg. The size can be slightly adjusted thanks to Velcro on the heel. There is a smell of chemistry, but I think it will fade. The store Thank you very much. Sent promptly. Delivered a week before the deadline. With the seller did not communicate, the track was tracked during the entire journey. The seller of successful trade.
The order was issued on June 24. The parcel came to Pyaterochka on July 10. Track was tracked all the way. Sneakers are light, stitched. Ordered according to the table. It was possible to size more. These are straight back to back. If the stop is 260 cm, it is better to order the 41st. Later I will add a review. Let's see how they will be worn.
Beautiful and comfortable shoes. Bought for my husband pants 39, but he said it would be better if a 40, because his foot is wide and tennis not both.
The goods are good: The sole is sewn, comfortable, light. Approached perfectly, but since they stretch it was possible to take a smaller size. Description exact, measure the insole of shoes in which you go and see the table. Ordered 41 size 25,5 cm. Came 41 size, the length of the insole from the edge to the edge of 26, it is necessary to measure from the bend for the heel then everything is accurate. I will order more, wife and children.