We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked the backpack, thank you very much! Special thanks for the small present that lay in the parcel))
Рюкзак отличный, лямки усилены лентами. Внешне очень нравится. Спасибо продавцу за подарочек.
Backpack in Belarus came somewhere in a month. Everything corresponds to the description. it was decently packed. There is a slight damage to the coating, but not critical. The store put an elastic band as a gift
There are several creases on leatherette formed during transportation
Very cute, received in 30 days, came well packaged and rabies toast grateful
Delivery earlier, about a week to Samara, super roomy, durable, there was no smell. thank you! Put an elastic band as a gift)
Chic backpack! !!! Sewn everything neatly, came quickly, odorless
I did not communicate with the store. The bag is a little crumpled
Great backpack. Color as in the picture. Size as wanted. In a gift cool hair band
Delivery argument but long, more than a month went by. Backpack liked, zippers are correct, no creases) there is a smell, I think it will fade. One minus-cross straps. In general, cool)
Format A4 slightly does not fit, there is a defect, like uneven on the front surface. Leather. I liked the bag. Wearing is convenient. it came quickly.
Everything corresponds to the description. Quickly, packed perfectly. There is a smell, but I think it will fade. Came not crumpled, with an elastic band. Perfect size
Lovely backpack looks like leather, color identical to description, very spacious. I recommend it to 100%.
Very cute and stylish backpack, a little harsh, but I think, maybe for the best, you can safely wear documents, for sure nothing will crumple.
Excellent backpack for little money.
A little crumpled, and so everything is fine. Came very quickly
все супер кроме ужасного запаха
It's like the description. I came quickly. No creases. The only thing is a strong smell. After night on the balcony, it still smells. Live there for a couple of days.