We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is very good! Super warm! Excellent size accurate. Is the second!
Very good love! I only took very due to office
Loved the CASAC Very soft will buy another which is not like the hood not highlights more otherwise very good reached early
Good product considering the value. My daughter liked obedeci the mrdidas table fell well Fast delivery considering a product of China Arrived before winter
Like, comfortable, wonderful, loved
Thank you loved
Order delivered very fast and early, super attentive. Blouse came in color and right size and fit just right
The jacket is beautiful, very hot. Seller sent quickly, great product Recommend
Great piece, already is the second, warm enough. Use 38 height 1,63 bought size L was perfect.
Very good recommend to everyone
I have 1.61 and weight 57kg eguei 1 m was tight L get uptight
I love, already had a and bought another, really very worth, she and perfect
Like very satisfied with purchase like the ad recommend came in two loved packaging,
Very well made, but XL for chubby people still serves
Very good recommend to everyone Congratulations
Loved his cloth
Consistent with advertising and a good purchase soon
Beautiful jacket. Correct size description. Have 1,52 and 50 kg, bought the size S and fit perfectly.
The jacket was sent quickly. Fur is sewn neatly, glitters, the color of the jacket is even. Came relatively quickly, even I did not have time to remember. )) In another store took the same jacket, but this one Much better. And the size approached. I have a bust of 88, this size is just slightly free. If you want a hoodie, take a larger size. I like everything. Thank you.