Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Once I recommend it with the water thread
Excellent recommend good packaging already charged
Ordered rotating!!!! And got a pulse. It is more expensive!! So there are no complaints to the store!! Thank you
Delivery is fast, everything is intact. The brush works, how well did not check.
Cleans perfectly. It, of course, makes noise stronger than my Seago, and not so miniature, but it cleans better, you need to get used to it. Not too bulky, it is convenient to hold in your hand. Of the minuses: -An open socket for charging, still water can get there; -There is no protective cap for the brush (could do, since there is no case for transportation); -Well, I would also like to be able to additionally purchase a case for transportation.
exata, muito bom, bem robusto, higieniza muito bem, recomendo.
Toke way to much time to be delivered , the product looked unharmed , under test
Brush excellent) cleans very well, delivery 2 weeks, came without damage, well packed!) I recommend
Packed wonderful. Box per carton. Gift option. No dents, everything. Checked, works well. Be a good presentation.
Good product! Powerful engine and head that allows cleaning between teeth. Super recommended. It took 10 days to get there, super fast. Thanks to the store
Very nice toothbrush, has 2 minute timer. Very comfortable in use. This is not my first order from this store, recommend. Everything comes very well and nicely packed
Brush fire!! Very fast delivery!! Works fine, 4 modes, turns.. Thank you!!
Cool the first function of cleaning, she Bolia series is calm, the second did not check, the third massage well very much massages very much in general advise, do not regret it. I liked it very much. Only interesting how long it will last, forgot to check the charge, I will check tomorrow and add a review. Thank you. I did not communicate with the store.
works very well, fast shipping
Fire, fire and only!!! As I used to live without it! The teeth are perfectly smooth and clean from all sides! The box was only crumpled.
Arrived in established time, product identical to that of photography, the store is recommended
Заказывала набором. Доставка - щётки через месяц, сама щётка через 2 месяца. Товар отличный. Рекомендую
Excellent. Thank you. Nice brush. She drove a month before Yakutia. This is in principle the norm.
The goods are good, delivery about 2 weeks by post of Russia. Description corresponds, packed well. Seller and recommend!!!
very good. fast shipping. very well packed. now using for 2 weeks still didn't need to charge.