We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything ok perfect
Excellent. I recommend!
Perfect I definitely יקנה again
Recommend all OK
Product compatible with description strannie made, fast shipping
Hallo! Thank you very much. Bags recieved on time. Eveything is satisfactory. Sincerely, Viktors Graudins
it's good I only miss some soft padding for laptop safety inside. overall it's good. I am satisfied
At first glance the backpack is good. Got exactly what I expected. How will be in use, time will show.
Very good backpack
Great backpack, thank you.
Very good product recommend Sure arrived very fast for som Paulo
This is the second purchase. I bought it for the first time, but when I used it, my pocket composition was good. So I bought it again because the cost is good.
The order arrived quickly. I like this product, I recommend it.
Excellent. I recommend it widely, good material, well done I love it super good for my things.
Hi good morning. may God bless us always. I was very happyThank you
Rope שבתא small no pockets on the inside was can be perfect
good size for working and carrying to the office
Apparently the product and it is good to use to see if it can take the weight of the books
The backpack arrived in time thank you as described thank you