We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The briefcase is normal, I order the second time the same, suits the quality (but in the past the lining was torn constantly), but for such money is normal, for an adult it is great if you wear a lot of things. But delivery is just a rush .. While this briefcase went, we already bought another, because. This went 52 days + 4 days sent the order, shorter service at the store leaves much to be desired, the goods are normal.
Excellent backpack, very comfortable
Quality is average, drove to Kiev more than 3 months, there is almost no smell.
In appearance, very good tried on, convenient straps wide.
Very smelly. I ventilate for 24 hours!
Not too strong locks
Excellent backpack, fast delivery, all as picture! Very satisfied, I recommend! Class for such money!
The color does not match-it is not red as in the picture, but much darker-Burgundy
Order not received, it was deployed at customs back, money returned
The backpack is great. And it's very well reinforced. It took a little while to come but it was worth it and for its great price it didn't reach 10 €
The order came quickly. A good backpack for this money. Seller recommend.
Good backpack, I expected worse quality for this money, but I'm happy. The straps are wide, roomy.
The goods are received, all as in the description. Quality is excellent, thank you very much to the store. Good luck in the new year.
A good backpack for everyday use came quickly The only negative smells slightly.