We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item has already arrived in perfect condition. Perfect size! Thank you store for the punctual delivery. Will buy other stuff from you soon. Thank you.
Delivery almost a month to Perm. The size table is not quite correct. Chose the size according to the table. Sneakers were great for size. Probably it is necessary to take your size stupidly. The sneakers themselves are cool, light.
Shoes are very good, comfortable and light! The only one with the size did not guess. Although I took it from the table. On the line 29 cm. But they turned out to be big, they needed two sizes smaller.
Delivery 2 weeks. The goods are According. Lungs.
Got to Peter in 18 days since the order. Tracked. In itself, nothing. Lungs. But they are in very warm weather, at + 15 it's cold in them. Convenient or not, until I understood, TC left in them for an hour and a half. The size coincided with the fact that I take it all the time in ordinary stores
Very good light
Very lightweight shoe. Looks good!
Croses are normal, light and soft! The size is suitable for the table, there may not be much of it, but due to the fact that they are rag, sit tightly on the leg and do not press... Laces are too long, there is no where to put, but you can trim or order something for cords (a retainer of some kind, I saw these here). By the way, they came to St. Petersburg for 2 weeks...
Great product, super light and comfortable, excellent for traveling, especially by plane.
Delivery 2 weeks, perfectly packed. Fully corresponds to the description. Comfortable summer shoes. I wear 41 and took 41. The size is totally according
Take the size, I wear 43 took 44, a little too big, but not critical
With the size guessed. Leg 27 cm. I wear 42.5 everything came perfectly. Delivery is fast. Thank you.
Light mesh sneakers, made neatly, took 42 size (27 cm)-slightly loose, for summer will go. Thanks to the store for the gift.