We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works very well and effectively adjustable by cutting
Works, several options for glow, adjustable on the thickness of the neck.
Cool, got it, see how much it will last
Everything works. A large-diameter collar, but you can cut to the desired size, at least as it is said in the description.
Quickly. Whole Is working
Delivery is super fast, packed well, waited 15-16, and received 5, the description corresponds, everything works, 3 modes, saturated color, I advise
Everything is fine! delivery from China 36 days! everything works and glows. Thank you!
should be good for grandkids when out at night.
For a small dog will not work (
Now USB socket, protected!!! All is well!!!
Good, but for long-haired does not fit, drowned in wool. We could use a luminous vest.But still recommend.
I thought I was thinner luckily pyede adjusting to the dog's neck
The collar is good, but with the size was wrong
Great Collar. Everything works, everything corresponds to the description and size. Delivery even before the deadline. Excellent product and store.
Vilikovat and Heavy will be for small and medium breeds (Frenchman I have). There are thinner and lighter
The castle seemed flimsy. And so everything is OK
Anyway the shipment came fast, for me dog it was small but the product is very good
It shines bright.
Excellent Product as described. I recommend it and it came very fast to Peru (in only 15 days).
Only for large or medium dogs
The collar is good, it burns bright, it sent quickly, the store comes out at once, but the USB cable for recharging does not work, but for me it's a load of of of
Recommend Super swieci. Thought that it like the picture but in fact warm yellow