SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vovionline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive in less than a right month, size and color.
Yes, but the sizes are small; although I was suggested to order bigger I still stay girl. Use L and order 4xxl and still small. But fast shipping and that's what they show
Excellent product to you, thanks to the store for helping me choose the size
Leave your review on this purchase Lawrenceblack Cotton Shorts Men Summer Beach Shorts Men brand Casual Male Shorts Bermuda Masculina plus Size 5XL Homme 979
Excellent, took a second time. The child likes it.
it is a great fit.
Nice. Thanks.
Product quality is very good fast shipping... nice packaging Effective communication with store. Thanks
The product is good, the delivery is fast, but the table is not very accurate, picked it up, chose the size m, in the end it was smaller by 2 sizes
store sent wrong size, but totally refunded my money, and apologize,i think that very professional
Just got shorts. I ordered according to the size table and perfect fit. The last time i did the same, but they contacted me, asked about their size and sent me another size that was on the way to the big one. Make sure to measure yourself correctly and order according to the size indicated in the table on the product page, and it should be good.
Perfect! Quality is good. Better than i expected. Customer service was good. Saving this store for future purchases. The delivery time was fast compared to other purchases i made at sea.
Quality is good. Upon arrival of the husband-will try on. I hope they will.
Very good short, elastic, as in the photo, perfect.
Item shipped quickly. In vladimir region came for 2 weeks. Size. The quality of matter is excellent, sewn well. Corresponds to the description. No smell. Thread does not stick out. Thank you very much to the store, success in trade. I bet for everything