We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is beautiful, I thought it would be larger but still a great bag.
I love my bag! It truly looks just like the pictures! Sturdy it’s now my everyday bag.
I came pretty quickly. Packed very carefully-a bag, a bag, a navel. Inside the inflated package. The store put the rubber-small, but nice. The bag is very beautiful, there is no smell, all the seams, locks, hooks, everything is sewn acutely. But! A4 format is not included. Literally half a centimeter was not enough height and length. It was important to me. And in general-an excellent bag for an excellent price. Highly recommend.
I received the goods. Handbag very beautiful wonderful handbag I fell in love looks expensive. As in the store's picture. The seller packed the handbag very well and in good faith. Inside the handbag was a pillow of palecelin. As a gift I put a rubber band for hair. It was nice. Thank you very much to the seller. I recommend you do not regret it.
сумочка очень хорошая, просто моя любовь! Описанию и фотографиям продавца полностью соответствует. упаковано очень хорошо. Очень удобные для меня отделения внутри, одно большое, плюс кармашек, два на замке, и два без замка. Можно положить много нужных мелочей. С сумкой продавец положил в подарок резинку для волос, приятная мелочь. Доставка очень быстрая, рекомендую!
Продавец быстро отправил заказ. Все время в пути хорошо отслеживался. Приятно за маленький подарок. Сумочки очень понравились. На одной слева внизу есть небольшая вмятинка, несмотря на то, что упакована была хорошо с воздушным мешком внутри сумки. Буду надеяться, что со временем выпрямится. Вторая сумка не была внутри с воздушным мешком, к сожалению и очень помятая. Второй день стоит внутри с воздушными мешками, результата пока не вижу. Хотелось бы чтобы продавец обратил на это внимание и тогда его сервис будет на высоте. Ну и конечно спасибо продавцу, несмотря на маленькие замечания. Я ценю любой труд.
I received the parcel quickly enough. 20 made an order and on March 10 already delivered. The bag is very decent, neatly executed. The declared size corresponds. There is a small smell of artificial leather. Of the shortcomings, this is a "weak handle", but for the season should be enough. Got it without damage. Thank you to the store for the hair band as a gift, "little thing, but nice." With pleasure I will still buy in this store.