We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is soft, warm (for Russian autumn/Spring) Also, as in the picture, I liked it very much!!!! At the bottom there are puffs, you can at your discretion make it free or tighten Also store put cute gift
I LOVE IT! it’s comfy, cosy, warm & looks just like the picture! it even has a quilted lining☺️ i love it so much, t came by the date it said it would, great for the price, i accidentally put the wrong address & the store even fixed it for me! So amazing customer service, will definitely be buying from this store again!❤️
I took size L, but it's not so long than I thought, but anyway IMHO it fits very nicely. This jacket is very warm, at 10° you can wear a T-shirt under this jacket and still be warm.
The coat is very small not consistent with the footage they says that's there written entirely different I did I sew am seamstress made the yardage not consistent all Lie I almost return because returning it not get so the people who is at a loss but all lie the yardage there's not consistent time for me Negative
This jacket is definitely worth every penny. All the seams are even, it is really warm, plus the lightning goes well and does not grow old in wool. She is just awesome. I advise you to say that the delivery was 2 weeks.
I luv this jacket!! it's got nice insulation and is perfect for fall and winter wear. the pattern is perfectly accurate and the jacket even comes all the way up to your neck with the zipper to keep your chin warm. I would have preferred it to be a little larger on me bc I like baggy clothes but I still luv it especially how soft it is!!
I love it.
well made and comfortable, protects from cold weather. awesome :)
Simply ameiiiii! The coat is perfect! like the photo was super fast.
Jacket super. But not so big as the mozheli. The heat is more like a warm jacket.
Came with a torn sleeve