We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really put five stars only for the sense of humor of the store and 80 level trolling. In short, everything works in the Assembly, only I was not lucky and does not plow the internal network card, which means neither the network nor the Internet, about this I wrote to the seller as a minus, saying that I only have to buy an external network card or Wi-Fi adapter to use the Internet on a PC, a hint of any compensation, But here sold me specifically and blurred, that is very sure sorry that it turned out so, but I hope that you will buy a Wi-Fi adapter and you can use the internet :))) only for this 5 stars, I have the norms of myself with a sense of humor) I attach a screenshot of correspondence
I advise everyone simply! Class! Violin in perfect condition!
Packed perfectly, the speed of sending is not the fastest, because of the New Year holidays in general at Customs hung up, to Samara came in the end for a month, a set of fire, mother new, everything works.
Fast shipping. Packed everything is fine, looks new. Until I checked.
For sound it is necessary to download from Realtek firewood. 3 seconds the computer is turned on.
Arrived non-working motherboard, black screen error ff. The dispute won waiting for the refund.
Before Chelyabinsk There was a parcel about 40 days, the post of Russia is super fast, everything started the first time without dancing with beads.
Everything came in perfect condition. It seems to work properly, let's see what happens next. If that I add a tip.
The box is of course crumpled. There is no possibility to check yet. Later after checking, i will finish. Visually i did not find anything broken.