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Easy returns and refunds
Free shipping worldwide
Fit:
Fits true to size, take your normal size
Closure Type:
Slip-On
Fashion Element:
Cross-tied
Outsole Material:
Rubber
Pattern Type:
Solid
Upper Material:
Stretch Fabric
Brand Name:
NoEnName_Null
Gender:
baby unisex
Age Range:
13-24m,25-36m,4-6y
Origin:
Mainland China
CN:
Fujian
Season:
Spring & Autumn
Item Type:
casual shoes
Department Name:
Baby
Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
42 reviews
100% of buyers enjoyed this product!
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Cool sneakers, we are still big, but they look super. The only minus: they are heavy
Soft weightless
Cool sneakers
It came faster than I expected and it was very good. I bought my daughter 27 no 4 mourning
Everyone liked it, very cool, but heavy. Insole size almost 15 cm
Identical to the photo my daughter adore
Cool sneakers, the sole is rotting, the material is breathable. On the insole of 15 cm, but on the leg of my daughter 14,5 cm right next to it... so, I would say that they are small. Ordered a size larger.
Good sneakers, fits size: 22 size insole length exactly 13,5 cm Without defects and flaws, the very thing for the summer! Comfortable and not hot
Corresponds to the description and size grid. 14.5 sat down well 2.10 our leg.
Very cute and comfortable. Fast delivery
All Super! Soft sole, the baby is comfortable!
Cool crosses, came 2 weeks before Lyuberets. soft bend well, there was no smell
I like it, very nice slippers, a little big, but it's just right with a warm toe
Heavy, she ran away in such last summer, liked it, bought her grandson. on the insole 15.5 cm. Enough for the season, durable, no pizz. thank you.
For a child's foot length 15 cm-26 size with a margin, the insole is 16 cm. I order not for the first time, but it turns out from different stores, I like it very much, although my daughter's leg is narrow, but due to a comfortable elastic band, it does not come off well. We immediately change the insole to an orthopedic one.
Very comfortable, lightweight, ordered both children, very satisfied! Came in 22 days
what a cute shoes