We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Already bought in other color
Soft fleece. Quickly covered with pellets. The size corresponds to the size grid. I did not communicate with the store, they delivered it quickly.
Arrived in good condition. Very warm dress Gift for my mother. 3rd order. I am very satisfied with it. Thanks to the store.
Arrived in good condition and quickly. Dress nice to wear and very warm. Thanks to the store. 3rd order.
The fabric is thin and unpleasant, but like the style
I loved it It is comfy and not so thick too which is what I like. I also like the color and can't wait to wear it soon! Thanks a lot store ❤️
I am completely satisfied with this purchase. The dress fits perfect, the material is syntetic but good. Strechy, soft, pleasant to the touch. The store is kind, tha shipping fast, everything more than good. 5 stars deserved, thank you seller!
Second identical purchase another color.
It's been twice that I order always so satisfied
Very cool tunic. Tailoring is neat, the fabric is nice with the size guessed. Thank you.
Received in good condition. Beautiful warm dress. Good size and washed. Thanks to the store.
Good design and very comfortable hoody dress. It is very stretchy and the color is faithful to the pictures.
My daughter loves it, and it is warm.
Ordered the red one in XL. The Pros : 1. The material is decent. It's warm for me in the beginning winter, in TN. 2. The silhoutte helps to make your body looks better. I just received it after Thanksgiving. 3. It washes and dry well. I'll go to the Cons : Before I made the order, I made sure I read the sizes well since I'm not tall (5ft 3") and have a pear body shape (160 lbs+ a bit). I don't wear tight fitting clothes. Based on the size chart the store gave at that time, the perfect size for me is XL because the bust is 45.7". My bust is 38, I assumed there should be enough room so it wouldn't be too tight on that area. Based on the store's size chart the bust for 2XL is 43.3" while 3XL bust is 44.9. It means XL has the biggest bust area, which is 45.7". Shouldn't the bigger sizes they go, the wider the bust size too? So now this XL fits me a bit too well but not too tight so I can still wear it outside. Can the store give explanation what's going on with the size chart?
I went by the size guide and got a size M (and because many others wrote it was smaller than expected), but should have got an S, because it is too big, baggy and long, didn't expect it to end only just above knees. The fabric is thin but very warm, I quite like it.
I loveComfortable the colors are very pretty
Very nice dress. Color identical to the picture. Very nice to wear, on the other hand a little disappointed, because it does not keep warm.
Super comfortable, light but very warm
Size 5xl it's just fortunately I took the big size if no it's not the same size as it indicated