Worldwide Shipping Categories
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Buyer protection
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Easy returns and refunds
Free shipping worldwide
Fit:
Fits true to size, take your normal size
Fashion Element:
Flower
Closure Type:
Hook & Loop
Outsole Material:
Cotton
Pattern Type:
Solid
Upper Material:
Cotton Fabric
Brand Name:
WONBO
Origin:
Mainland China
CN:
Guangdong
Item Type:
First Walkers
Department Name:
Baby
Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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Excellent as picture
Ballerina corresponds to the description. Arrival before the scheduled date. I recommend
All gorgeous thank you very much
The color is not beige, more in yellow gives. Otherwise everything corresponds to the description. Insole 12,5 cm.
The booties are very beautiful, but late with delivery and no longer needed… sorry
Booties are very cute. I ordered 2, we have 11 months foot 11 cm when I ordered, arrived in 2 weeks. In life a little darker than in the photo, but this does not spoil them. Just consider, if you want light beige, they are different. The booties fit us perfectly, there is even a supply. I recommend it. By the way, they put the present again, but I lost it already. Thanks to the store for this
Item as described. Took for growth (by one year). Now we are 10 months old, the leg is chubby. Barely fit. But in length, the Bolsheviks are naturally. Shorter lead, booties for slim women. But I hope I can pull for a year tooVery beautiful and delicate booties.
Very beautiful, but we did not fit. Size is good for 6 months, but we have a high rise, tight and narrow. A thin leg is suitable