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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Fast delivery, the battery was precharged. Everything works, looks beautiful.
i got what is shown on the picture and in the description. very satisfied hope it lasts long.
Thank you. The parcel arrived without damage. Everything works great. The only thing better would be completely white. Good luck to you.
Great delivery and the product is very nice.
The goods arrived for a week, hurt the stated deadline. Works. Thank you
Item received, fully as described, all super! Thanks to the store and what surprised me, super fast shipping!!!!! in 2 weeks from China to Siberia!!!! Packed was fine too, everything came unharmed
The workmanship is not bad. I haven't checked in at work yet. I'll write later.
It’s great only advise maybe it’s good to have an option to turn the paper also to the other side. Otherwise great product
The product is good as described, but it came damaged most likely during transportation. Very sorry...
Arrived whole, the shipment is fast. The holder is great.
Everything OK, came fast and works perfectly
Home use, battery discharges fast, non-functional charge, do not recommend
thanks so much
This is Kool works fine a lil big but you still respect it's character Good Buy store is awesome try to post a video but it's not allowed
brilliant and easy to install working very well thank you guys.
Very good and quick
nice product... I love it .. Easy to install and operate
Thanks for fast shipping
Good product, met my expectation.
I did not like one thing, if you pass by, it begins to check the paper, reacts to any movement.
Great! But there is a desire to reduce the sensitivity of the sensor.
Thanks to the store for fast delivery and the product is excellent and the service is excellent and recommend to everyone
OK, but bigger sizes.
All ok perfect thank you store
The delivery speed is very fast, the induction is also very sensitive, the punch-free design is very convenient to install, and it is also very firm, recommended!