We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent. Works perfectly! Gives a technological touch!
Works very well, it is easy to install and use, very pleased with the purchase, I recommend buying this item
The store accurately complied with the shipment of the product and the automatic paper holder is made of plastic in full so it must be treated delicately, so far it fulfills its function well and gives a modern touch to the toilet. Anyway I totally recommend it because it is beautiful and practical to use!
Completely good. It looks comfortable, pretty, mysterious, and weak, but it seems to be durable.
Thank you so much. Everything is just at the highest level. But there is a nuance about the sensor. It turns out in complete darkness works. What can be done in this case.
Arrived whole. Charged, installed. Everything works as announced. A comfortable thing. Recommend
I liked it.... Despite the fact that in the compartment where he puts batteries did not come the springs. .. Worked with USB ....
Can be used neatly than ordinary paper hanger. The operation with the sensor is also very fresh. However, it is not very convenient when compared to a general paper hanger. If you set it to come out a certain amount at once, the sensor malfunction will cause pain in the countryside. There is a transparent window, but it is difficult to see the rest of the paper. Nevertheless, if you want a fresh product, it is recommended
Everything works well. Very convenient to use.
Nice and practical, it feels good material and serves its function... Convenient to decorate your bathroom
thank you store
No more wet paper towel!! Good product only take away is just all plastic. Hope it lasts. Overall good very pretty
Thank you very much very well
A very good toilet paper dispenser. Many thanks for this sublime object!
Fast delivery, the battery was precharged. Everything works, looks beautiful.
i got what is shown on the picture and in the description. very satisfied hope it lasts long.
Thank you. The parcel arrived without damage. Everything works great. The only thing better would be completely white. Good luck to you.
Great delivery and the product is very nice.
The goods arrived for a week, hurt the stated deadline. Works. Thank you
Item received, fully as described, all super! Thanks to the store and what surprised me, super fast shipping!!!!! in 2 weeks from China to Siberia!!!! Packed was fine too, everything came unharmed
The workmanship is not bad. I haven't checked in at work yet. I'll write later.
It’s great only advise maybe it’s good to have an option to turn the paper also to the other side. Otherwise great product
The product is good as described, but it came damaged most likely during transportation. Very sorry...
Arrived whole, the shipment is fast. The holder is great.
Everything OK, came fast and works perfectly